The City of Georgetown announced Friday some new changes to residents paying their utility bills amid the coronavirus pandemic.

In compliance with Gov. McMaster's letter to the Office of Regulatory Staff on May 13 about suspension or disconnection of utilities, Georgetown has developed plans to phase in normal business operations concerning payments of utility bills:

  • Continue to send notices to utility customers that have been unable to pay their bills due to the COVID-19 crisis
  • Customers with outstanding balances are encouraged to contact local agencies for financial assistance or make payment arrangements with the City
  • Customers may contact the Finance Department to arrange a payment plan for up to three months at (843) 545-4007
  • Payment plans will be available for bills received through May 29, 2020.
  • The bill that utility customers receive in June will be due by the due date noted on the bill and penalties will be accessed for non-payment
  • Delinquent notices will be mailed and disconnections for non-payment will resume after July 1

The City said they will also continue to absorb the convenience fee for debit/credit usage through July 31. City council extended the March 16 state of emergency on May 7 for another 60 days.