Horry-Georgetown Technical College will offer a Customer Service Specialist Certificate beginning this fall. The certificate program is part of the school’s business department and was created to meet growing industry need for qualified customer service representatives.
“In the competitive world of travel and tourism, outstanding service can set a business or destination apart in a crowded field,” said Jeffrey Wisniewski, events and membership programs manager for the Myrtle Beach Area Hospitality Association. “By educating students in the art of customer service and the importance of exceeding guests’ expectations, HGTC is making positive strides for the future of the hospitality industry.”
Students will have the flexibility of completing the program in one to three semesters, and will have the option of taking a combination of online and in-person classes or taking all of their classes online.
“Because so many of our business students are working while they’re going back to school, we knew flexibility would be key in developing this certificate,” said business program chair and professor Theresa Strong.
Customer service students will gain a background in basic business, management, and marketing fundamentals with an emphasis on the customer service aspect of the industry. Students may apply the credits earned in the certificate toward completion of an Associate in Applied Science in Business Administration degree.
Fall classes begin Aug. 26, and financial aid and scholarships are available.